At ostruzs.info, we want you to be completely satisfied with your purchase. We offer a fair and transparent refund policy designed to protect consumer rights while ensuring the integrity of our services. Please read this policy carefully to understand your eligibility and our refund process.
You are eligible to request a refund within 14 days of your initial purchase or subscription activation. This refund window allows you sufficient time to evaluate our services and determine if they meet your expectations. Refunds are available for full subscription fees and one-time purchases of courses, guides, or premium content. To be eligible, you must not have accessed more than 30% of the purchased content or service materials.
To initiate a refund request, please email us at [email protected] with the subject line "Refund Request." Include your account details, order number, and a brief explanation of your reason for requesting a refund. Our customer service team will respond within 48 business hours to confirm receipt and begin processing your request.
Certain purchases are not eligible for refunds, including downloadable digital products that have been fully accessed, custom consulting services that have already commenced, or purchases made more than 14 days ago. Additionally, refunds will not be issued if you have violated our terms of service or misused our platform.
Once your refund request is approved, we will process the return of funds to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may take an additional 2 to 5 business days to reflect the credit in your account, depending on your financial institution.
If you believe your refund has been incorrectly denied or if you have concerns about the refund process, please contact us at [email protected] with supporting documentation. We will review your case and provide a written response within 10 business days. Our commitment is to resolve disputes fairly and in accordance with UK consumer protection standards.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.